FareHarbor Live Websites Support
Need help with your FareHarbor website? Learn how to best receive support or complete site updates through our Live Website Support team.
How to submit a FareHarbor Website Live Site Ticket
Tips on how to submit an efficient ticket:
- Outline the overall goal of the ticket and provide details, including website URL and links to the specific pages, sections, or dashboard items related to your request.
- Please include the location of the change. I.e. Below the Quick Details section, but above the Activity Description.
Tip – Screenshots are great to point out exactly what you are referring to! - To help expedite your ticket, it is helpful to have requests grouped. Please include all necessary attachments our team will need to complete this.
Ex: “Here are all the changes for the Home page, Next are all the changes for the Kayaking page”
Our Live Site Support team is ready to help. You can request a website edit through your Account Manager or our submission form.
*Note – this is for FareHarbor Live Websites only.
Services Provided by the LSS Team
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- Image changes
- Text changes
- Price and activity detail changes
- Creating new activity pages
- Creating new informational pages
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LSS team members can perform limited edits to existing images and logos, but cannot create media content from scratch. Edits include:
- Cropping/Resizing images for best fit
- Optimization (format and file size) for better loading times
- Background removal
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Installations may include chatbots, forms, call tracking, advertising tracking, and more.
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We will add, edit, or delete website pages with SEO and best practices in mind.
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- Adding Schema
- Managing Search Console errors
- Maintaining Google Analytics
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- Installing records to enable new functionality
- Troubleshooting DNS issues
Services not Provided by the LSS Team
While we would love to help with every aspect of a business, our team does not offer comprehensive service. You should speak with your Account Manager if you need help with the following:
- Marketing and promotional material creation
- Client Consultations
- Large updates like revamping an entire website
- Troubleshooting 3rd party integrations
- Managing/Updating non-FareHarbor websites
